Overview
ed111 values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect from you, how we use it, and your rights regarding that information. We operate as a licensed gaming platform serving players in Bangladesh and follow strict data protection standards.
By registering with ed111 or using our site, you agree to this Privacy Policy. We recommend reading it carefully. If you have questions, contact us at [email protected] at any time.
Information We Collect
Account Registration Data
When you create an ed111 account, we collect your full name, email address, phone number, date of birth, and chosen username. We also gather your residential address to verify you are in a jurisdiction where ed111 operates.
Payment Information
To process deposits and withdrawals through bKash, Nagad, Rocket, or Upay, we collect transaction details. This includes the payment method used, deposit amount, and withdrawal requests. We do not store full payment credentials; our payment processors handle sensitive financial data securely.
KYC & Verification Documents
Before your first withdrawal, we require Know Your Customer (KYC) verification. You must submit a valid National ID Card, Passport, or Driving Licence. We scan and store these documents encrypted to verify your identity and prevent fraud.
Gameplay & Betting Data
We collect information about your gaming activity: which games you play, bet amounts, wins, losses, and session duration. This data helps us personalize your experience, detect unusual patterns, and ensure responsible gaming.
Device & Access Information
When you visit ed111, we record your IP address, browser type, device type, operating system, and approximate location (country/city level, never street address). We use cookies and similar tracking tools to remember your preferences and secure your account.
Communication Data
If you contact ed111 support via live chat, email, or phone, we keep records of your messages. These help us resolve issues and improve our service. You may opt out of promotional emails at any time.
How We Use Your Data
ed111 uses your information for these purposes:
- Account Management: To create and maintain your account, process deposits and withdrawals, and send account updates.
- Legal Compliance: To verify your identity (KYC), meet anti-money laundering (AML) regulations, and comply with gaming licenses in Bangladesh.
- Responsible Gaming: To monitor for problem gambling signs, enforce betting limits you set, and send responsible gaming reminders.
- Fraud Prevention: To detect suspicious transactions, prevent account hacking, and protect you and ed111 from fraud.
- Personalization: To tailor game recommendations, bonuses, and promotions based on your play history.
- Analytics: To understand site usage, improve features, and optimize performance.
- Customer Support: To respond to your inquiries and resolve technical issues.
- Marketing (with consent): To send promotional offers and updates about new games or features—only if you opt in.
Data Sharing & Third Parties
ed111 does not sell your personal data. However, we share information with trusted partners to operate safely:
- Payment Processors: bKash, Nagad, Rocket, and Upay receive transaction data to process your deposits and withdrawals.
- Game Providers: Gaming companies like Evolution, Sexy Gaming, JDB, Ezugi, and CQ9 receive anonymized gameplay data (not your name or contact details).
- Compliance Partners: We share KYC documents and transaction records with regulatory bodies and AML screening providers as required by law.
- Service Providers: Hosting, customer support software, and email providers process data to keep ed111 running.
- Legal Requirements: If required by court order, law enforcement, or government authorities in Bangladesh, we disclose information as legally mandated.
All third parties sign confidentiality agreements and use your data only for specified purposes.
How Long We Keep Your Data
- After Account Closure: We keep your KYC documents and transaction history for 7 years to comply with Bangladesh anti-money laundering laws and for tax purposes.
- Promotional Communications: If you unsubscribe from emails, we mark your address as opted-out but retain it to honor your request.
- Cookies: Session cookies expire when you log out; persistent cookies remain for 12 months unless you clear your browser.
- Support Tickets: Chat logs are kept for 2 years for dispute resolution and quality assurance.
Your Rights & Choices
Under data protection principles, you have the right to:
- Access: Request a copy of all personal data we hold about you.
- Correction: Update or fix inaccurate information in your account (address, email, phone).
- Deletion: Request account closure and deletion of non-legal data (though KYC records are retained per regulations).
- Opt-Out: Unsubscribe from marketing emails by clicking "Unsubscribe" in any promotional message.
- Restrict Processing: Ask us to limit how we use your data for specific purposes.
- Data Portability: Receive your data in a structured, portable format for transfer to another service.
To exercise any right, email [email protected] with your request. We respond within 14 days.
Security & Protection
ed111 takes data security seriously. We use 256-bit SSL encryption to protect data in transit. Your password is hashed and never stored in plain text. Access to databases is restricted to authorized employees only.
We conduct regular security audits and penetration testing. However, no system is 100% secure. If we detect a data breach, we notify affected players within 72 hours and report to relevant authorities as required by law.
You must keep your login credentials confidential. If you suspect unauthorized access, change your password immediately and contact support.
Cookies & Tracking
ed111 uses cookies to remember login sessions, store preferences, and track site usage. Types include:
- Essential Cookies: Required for account security and login.
- Preference Cookies: Remember your language, theme, and settings.
- Analytics Cookies: Track page views and user behavior to improve the site (via Google Analytics).
- Marketing Cookies: Show relevant promotions (only if you consent).
You can disable cookies in your browser settings, but this may affect functionality. We respect Do Not Track signals but cannot guarantee third-party compliance.
Contact Us
Questions about this Privacy Policy or your data? Reach out to our support team:
- Email: [email protected]
- Live Chat: Available 24/7 on the ed111 site
- Response Time: We aim to respond within 24 hours
This Privacy Policy was last updated in 2026. ed111 reserves the right to update it at any time. Changes take effect immediately upon posting; continued use of ed111 means you accept the updated policy.